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March 2012

The Hopper Is Born

The Hopper is Born

DISH launches the Hopper whole home DVR, leading to an influx in customer upgrades and new connects and unprecedented growth for SUI.

November 2010

Strengthening Technician Training

Strengthening Technician Training

SUI significantly increases the investment in technician training and adopts a more comprehensive approach to learning, moving from a mostly informal and brief on-the-job training program to a highly structured curriculum. The addition of hands-on learning in mock houses and time with professional trainers in the field pairs with a state-of-the-art classroom and multiple learning stations to allow for practice in a simulated environment. This investment pays off with reduced SUI technician turnover for SUI.

May 2010

Work Hard; Work Smart

Work Hard; Work Smart

As customer volume and technician base continue to grow, SUI’s centralized supply chain adapts. The company shifts to a decentralized distribution network with streamlined tracking, resulting in drastic reductions in cost and time for SUI.

February 2010

Our Robust Software

Our Robust Software

SUI’s work order management solution is perfected and gives rise to Pixsys Technologies – a cloud-based software provider servicing independent DISH retail and installation companies. Pixsys’ core offering leverages years of industry experience to offer a solution focused on inventory, reporting, payroll, recon, retail and other functions.

January 2010

Here We Grow Again

Here We Grow Again

SUI is awarded territory in Northeast Louisiana and Southern Mississippi, giving rise to our Monroe and Hattiesburg branch offices. The new expanded footprint brings our total office count to fifteen locations with over 400 Satellite Technicians providing services to customers in over 1,500 zip codes.

May 2008

Leveraging Technology

Leveraging Technology

SUI deploys a mobile work order management solution to all technicians. This technology impacts technician and back office efficiencies, eliminating paperwork and allowing technicians to view customer appointments, reconcile equipment, submit time sheets, and capture customer signatures on the same handheld device. Nearly a decade later, the features found in DISH’s current mobile solutions can be traced back to those we pioneered in 2008.

September 2005

138 Citation Court

Upgraded HQ: 138 Citation

Having outgrown the corporate office on Lorna Lane, SUI upgrades to a new facility at 138 Citation Court. With over 35,000 square feet, Headquarters is home to a team large enough to support over 200 Satellite Technicians in the field, including Human Resources, Recruiting, Accounting, Payroll, IT, and Central Operations departments.

July 2004

Delivering Quality Through Coax

Delivering Quality Through Coax

The team recognizes a market need for cable that is properly packaged and neither low quality nor high cost. We realize the industry can benefit from a cable designed by the experts, the actual installers. Digital Electronic Supply (DES), a cable manufacturer and distributor, is founded.