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Growth Corner: Nicholas Killian

August 12, 2024

Nicholas Killian’s Path to Field Service Manager


We’re excited to spotlight Nicholas Killian’s journey from Technician to Field Service Manager (FSM) in today’s Growth Corner! After 15 years of dedicated service at Satellites Unlimited as a Technician, Nicholas has transitioned to FSM as of May 2024. This promotion underscores his unwavering dedication to his team and marks a natural evolution in his career. Below, Nicholas provides valuable insights gleaned from his journey to FSM:


What was your previous role within SUI?

Field Technician. With over 14 years of experience as a Technician, he took on the added responsibility of Trade Development Specialist (TDS) upon the inception of the training initiative in June 2023 up to his promotion. Collaborating with the Training department, he conducted a comprehensive 2-week in-field training program for trainees, imparting in-depth knowledge of the trade and mentoring them on becoming proficient leaders in their field. His role as TDS has empowered him to elevate his entire team to the status of Lead Dog as an FSM.


What made you want to move to this new position? 

It seemed like the right time—everything lined up perfectly. I’ve been working with fellow technicians, and it felt like a great chance to do new things.


Were you part of the Manager In Training (MIT) program for this role? 

Yes, I was in the MIT program for a month. It really made me excited about assuming the role.


Were there any unexpected discoveries you made about the role that caught your attention?

Yes, I’ve learned just how much time and effort are required. As a Technician, you don’t see everything, and now I realize how much more complex the FSM role is. It’s about putting yourself out there and being ready to handle the unexpected.


What do you enjoy most about your new role? 

I love being able to help my techs when they’re stuck. It’s fulfilling to be that missing piece that helps them move forward.


Which skills from your previous role have been advantageous in this new position?

Everything I learned as a Technician is needed. You have to be able to deal with people, relate to them, and change your approach based on who you’re working with. Most importantly, understanding the trade of those you lead is essential for providing the support they need, especially when they face challenges.


What advice would you offer to individuals aspiring to progress within the company?

Don’t move up just to move up. Don’t rush it. Check your motivations and ensure that any progression is a natural fit for you, rather than solely driven by money.


Nicholas’s story is a powerful reminder that growth within our company is about timing, preparation, and the right motivations. Let’s celebrate Nicholas’s well-deserved promotion and look forward to the continued success that awaits him!


THE DISH

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