Our team members' needs are paramount in priority and in our business that never sleeps, it is imperative to approach each need with a servant's heart. As a manager, due to the sheer volume of team members', and customers' needs, it can be overwhelming at times, but prioritizing those needs and taking a deep breath can go a long way. Few handle this better than FSM Josh Webb in our Albertville location whose sense of humor is a key component to extinguishing each difficult situation and taking care of our people.

Josh started with SUI on 2/26/2016 as a technician and expanded his skills through the years, until he was called to lead as an FSM in November of 2019. He loves the freedom that the job provides whether as a technician or as an FSM and admits that he has experienced tremendous professional growth since joining the organization six years ago.

A man of many talents, Josh can be seen cleaning the warehouse when necessary, installing bathroom fixtures, working on a van or forklift, essentially committing himself to whatever is necessary to maintain operations and making sure our people have what they need to be successful.

Josh gets excited when he sees new techs advancing in tier for the first time or accomplishing tasks that suggest incremental progress in development is taking place with the people he leads. He loves celebrating their wins and enthusiastically teaching them how to conquer many of the obstacles they face. Josh does it with a smile, and enjoys sharing laughter with his team on a daily basis. This oftentimes helps Josh AND his people get through the day. The "Father of Psychology" William James may have said it best when he said "Common sense and a sense of humor are the same thing moving at different speeds. A sense of humor is just common sense, dancing". Josh uses his sense of humor as a tool in his interactions and this helps to relieve some of the stress of the job for him and his people.

Albertville, AL has a unique nickname. It's known as the "Fire Hydrant Capital of the World". Right down the street from SUI, the Mueller Co. has produced over 4 million fire hydrants, hence the nickname. A "hydrant" is defined as a fixture by which a hose may be attached for the point of extinguishing fires. 

When it comes to SUI operations in the Albertville office, Josh Webb serves as the fire hydrant or fixture for that office with his sense of humor serving as an escape valve for the pressures of the job and life in general.