Current Position:

In-Home Services Technician

Tenure with SUI:

Very new to the company, hired just 5 months ago!



Tell us a little about 

yourself.

Chris has a big family! Between himself and his wife, they have a total of 8 children, ranging in age from 5 to 23.

What do you like to do in your off time?



When he’s not going the extra mile at work and volunteering for 6-day weeks, Chris says the most important things to him are quality family time, and time going to church together.

Our Tech Force is the very core of our company. While it offers incredible opportunities personally and financially, it’s challenging to balance quality installation, customer care, and offering extra technology products all at once. For new techs, this is especially true. So how does new Tupelo Technician Chris Parker, who’s only been at SUI for four months, make it look so easy? 

He’s off the charts not only with his personal OnTech sales, CSATs and quality – he’s a Lead Dog who cares about his whole team, and wants everyone in the Tupelo “pack” to succeed. FSM Michael Wendler has worked with Chris for over a decade at previous companies, and he used the Employee Referral Program to get Chris on the SUI team after he joined 11 months ago. 

When asked what made him want to join the team, Chris said that even though he spent a decade in the field, the complexities of subcontractor work became difficult. “I just needed something permanent with great benefits. Now I can hang in long-term.” He and Michael appreciate the value of being vested in the ESOP. “I’m not getting any younger, so I can’t pass up that good retirement!” Chris said laughingly.

Michael said of Chris, “At less than 190 days with SUI, he’s already a Lead Tech himself! He’s also our newest OnTech certified technician. When it comes to OSS, his personal goal was to sell more Nest products than anyone else the whole month. Last month he had around $8,000 in sales. That is phenomenal!” Michael exclaimed. 

“That’s why I let him become a Lead Tech so quickly – I want that to rub off on the next technician. It can be overwhelming to a new tech, but the way he sees it, he realizes he’s making money, and all these bonuses, and tiering up. He embraces it the right way.”



So what’s the secret to Chris’ sales success? He never judges any customer, based on any 

demographics, period. 

“When I get to a job, the first thing I do is look at my surroundings. And I don’t judge the house, and I don’t judge the customer.”

“Most of the time, I finish the entire installation before I even mention anything. I get everything set up and show them how to work everything, and just make sure they’re happy. Then, before I leave the job, I’ll say for instance that I noticed you have fiber internet – have you ever thought about investing in some security cameras? Then I just let it go from there.”

“Don’t make presumptions like ‘this isn’t a fancy area,’” he said. “It turns out those are the people who are more than likely going to buy an extra product, simply because they do have the means, and they really would benefit from it. Honestly, we do have better pricing than others. Compared to a box-store, but installation included? That really is a much better deal for them.” 

 “When I do a job, I try to do it like I was at my own house. Most of your retail sales come off of referrals! If you do a great job, they’ll tell their neighbors to give me a call.” 

So what does being a Lead Dog mean to Chris? “To me, I wouldn’t want to pinpoint myself as the only Lead Dog. I want to make the whole Tupelo office a pack of Lead Dogs. Because no one in the office, from corporate down, would have their position if it wasn’t for the techs! I’d like to see Tupelo conquer that scorecard every week.” 

Michael reiterated that powerful metaphor. “Chris might be a Lead Dog but if there’s anyone in the pack that’s struggling behind him, at Tupelo, or at SUI, everyone falls behind. We’ve got a great team here at Tupelo, and a bright future with the new ones coming in.”

What does being a ‘Lead Dog’ mean to you?

“To me, I wouldn’t want to pinpoint myself as the only Lead Dog. I want to make the whole Tupelo office a pack of Lead Dogs. That’s my main thing. Because no one in the office, from corporate down, would have their position if it wasn’t for the techs! I would like to see Tupelo conquer that scorecard every week.”