Employee Spotlight | Herb Gary, Technician | Mobile

Satellites Unlimited • August 31, 2020


Position:

SUI Technician


Years with SUI:

14.5 Years!



Tell us a little about 

yourself.



Herb and his wife have been together for 26 years and married for 21 years. They have four children: LaDarrius (21), Tatiana (20), Tyson (18) and Tyler (10).




What do you like to do in your off time?


Along with family time, church, fishing and working out, Herb loves driving and restoring his ‘89 Ford Mustang 5.0 that he calls “one of my pride and joys.”


HERB GARY, TECHNICIAN

Montgomery Office

Do you wake up daily to an inspirational Hangouts message, sent in the wee hours, pumping up your team to be the best? Have you found yourself with a question on the job, and knew you could call a friendly fellow tech with nearly 15 years of experience at Satellites Unlimited? Sounds like you’re lucky enough to work with Herb Gary, a superstar technician for the Montgomery Branch since 2006.


GM Chris Painter nominated Herb for the employee spotlight without hesitation, and there’s no doubt why. “Herb stands out in any room he walks into.” said Chris. “He’s up at 2:30 a.m. every day on Hangouts, getting everybody pumped up for the sales day.”


Chris says that to him, being a Lead Dog means being at the front of the pack like Herb, leading by example. “The techs really listen to him,” he said. “It means something when it comes from Herb; it’s not just a manager talking. They really respect what he has to say.” 


Herb is humble when asked, but genuinely practices what he preaches. “I’ve been doing that ever since I’ve been here,” Herb said. “I always tell others look at the positive, not the negative. The negative will deteriorate you, so stay positive and make the best of every situation. That’s why I push people to have that drive and be the best you can be.”


“I think Herb’s cell phone is like the information hotline for new technicians!” Chris exclaimed. “He’s so positive, he’s a very outspoken person, and the techs here just adore him. Everybody looks up to him.”


Herb graciously confirms this, stating “I tell them my phone line’s always open. Sometimes people will come to me with questions about the systems, and I take them through it from point A to point B. You’ve got to make sure you cover all your bases at every point. And if you do that right from the start, you’ll get good results at the end, 10 times out of 10.”


Customer satisfaction isn’t just a number on a scorecard to Herb – it’s sincerely part of who he is on the job. “That’s why I love what I do. I love to see that smile on a customer’s face,” said Herb. “I love a challenge and I never give up. My main thing is treating a person how you’d like to be treated. If I’m paying for something, I want to get what I pay for. They’re paying for our services, and I believe they deserve to have good service. So, seeing a smile on that person’s face is what drives me. When they’re happy, I’m happy.”


What does being a Lead Dog mean to Herb? “A Lead Dog to me means being a leader. When you’re a leader, you’ve got to be positive. Someone is always watching, whether it’s at work or with your family. There’s always someone who’ll want to be like you. I always try to steer people to have a positive attitude.”


“You treat everybody right, and they’ll want to come back to you. I don’t like excuses – just make it happen. It’s simple!” he exclaimed. “Some people say it’s just a job. I’m not looking for a job; I want a career. That’s why I’ve been here as long as I have.”



What does being a ‘Lead Dog’ mean to you?


“A Lead Dog to me means being a leader. When you’re a leader, you’ve got to be 

positive. Someone is always watching, whether it’s at work or with your family. There’s always someone who’ll want to be like you. I always try to steer people to have a positive attitude.”


THE DISH

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