Current Position:

In-Home Services Technician, Specializing in OnTech

and High-Speed Internet

Tenure with SUI:

Since 2016

Tell us a little about 

yourself.

Next month Joseph celebrates his 5th wedding anniversary with his wife Brittney! They celebrate by hiking a portion of the Appalachian trail each year. This year they may celebrate differently, but plan to continue the tradition in the years to come.

What do you like to do in your off time?

Hiking, gaming, science fiction and other genres, and playing with their cat, J’zargo (named for a Skyrim character).

When asked what interests him so much about technology and smart home solutions, Joseph Tubb unabashedly proclaimed, “I’ve always been fascinated with technology. Saying I’m massive nerd would be the easiest way to put it!” It was natural that Joseph would embrace the world of OnTech smart home products. In fact, as a tech who thrives in internet installs, he sold his first OnTech products before becoming OnTech certified. “I was on a HughesNet job, and the customer wanted to get four cameras. He just saw them in my truck and said, ‘Man, I’ve been looking into those!‘” Joseph explained. “I wasn’t even aware of the difference in the type of tech. So, I picked up the phone and called Alex.”

Alex Goebel, who leads the OnTech fulfillment program, nominated Joseph as his “OnTech Rockstar” because of his excitement and resourcefulness. “He called me directly to ask about the new opportunities with OnTech. I really appreciate it when someone shows such initiative. I knew him when I was Regional Manager over the Mobile office, and he’s always shown that kind of drive,” said Alex. 

Joseph has always been a fan of technology, its history and its growth, and sees smart home products as the future for our industry. “I grew up loving science fiction and history. Technology drives mankind, really.” 

Mobile GM Tyler Clow reiterated Alex’s comments on Joseph’s enthusiasm. “While he’s always successful with larger smart home sales and signing customers up for OnTech+ Memberships, he’s equally as happy with a smaller sale if it brings value,” said Tyler. “He’s just as happy to see somebody smile after they get a surge protector, and know that they’re safe,” Tyler said. “Once you find somebody like that, they usually excel pretty quickly in the company.”

“I think honestly just being a conversationalist and listening to people is a big driver,” Joseph said. “People like to talk, and they appreciate when others listen to them. Especially now, everyone’s isolated, so they really want to stop and talk for a bit when you come in their homes. They’ll open up about their lives, and any items they might need.”

Sales is something Joseph knows some struggle with, and he confesses he was not involved in it at all when he joined SUI in 2016. But he quickly gained appreciation for it by approaching it with a different state of mind. “I feel like a lot of it is looking at the positive rather than the negative. If you ask yourself ‘what can I do,’ instead of what you can’t do, anyone can start off on the right path up that hill.”

That important life skill of engaging with people from all walks of life is something that comes naturally to Joseph, as he has a background of being a youth minister too. He explains that attitude of ministry goes beyond faith, and translates into openness with interactions with all people. 

“I’ve told new technicians you’ll get over the hill of realizing ways to improve, but it just takes patience,” he said. “There’s a certain amount of satisfaction that comes out of sticking with it. Soon you’ll be confident, independent and prepared for each day.”

He recounts one of the newer hires at his office, noting her strong drive, and says she’s easily doing as well as techs that have been top-tier for years. “How did that happen? It all comes down to hiring the right people, putting them through the right training program, and setting those expectations. That’s a recent adjustment that’s really working.”

“Constant changing technology is what drives the future,” he said. “As the world changes, people change, and in my opinion, technology is what drives it. OnTech is on the leading edge of that.”

 

What does being a ‘Lead Dog’ mean to you?

“In the context of our company, I think it’s just about having endurance. The example of the Iditarod is an unfathomably long race, requiring endurance both human and animal. Having the endurance to continue forward is what I would say is a main Lead Dog value.”